Encore On-Q warrants all products to be free from defects in material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts that fail during normal use (normal use is defined as eight hour days, five days per week, 250 lb. user maximum). Field labor and service(s) are not covered under this warranty.
Lifetime warranty covers the following chair components: pneumatic cylinder, chair mechanism, foam, base, casters, frame and all other structural components, excluding stool footrings and upholstery materials, for as long as the chair is owned by the original purchaser.
Stool footrings are warranted from defects in material and workmanship for two (2) years from the original purchase date.
Encore On-Q upholstery fabric is warranted from defects in material and workmanship for two (2) years from the original purchase date. COM, COV and COL are not covered by this warranty. Normal wear and tear is the responsibility of the specifier. Please consult with upholstery material suppliers for performance criteria of individual materials.
If product fails under normal use within the warranty period, please send description of the pertinent part, together with proof of purchase of the product to:
13747 Midway Street
Cerritos, CA 90703
The foregoing warranty excludes any damages or defects caused by abuse of this product or its use for a purpose other than what the chair was intended. Encore On-Q does not assume responsibility for unauthorized repairs to chairs that sustain damages resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.